Terms and conditions and important information about your training or behaviour advice.
These T&Cs are for the interest of safety, responsibility and welfare for our clients. We reserve the right to change these terms and conditions at any time. Any changes will take immediate effect and it is the responsibility of our clients to read these.
Training classes and 1-2-1 training.
Bookings and payment:
Payment is required in full before attending to a class. To ensure you are guaranteed a place on the course, it is advisable to pay by BACS or Pay Pal on-line. By completing a registration form you have acknowledged that you are aware of our terms and conditions. Confirmation of your registration will be forwarded by email. It is the client’s responsibility to ensure they arrive at the correct venue at the correct time. Paws Out Dog Training reserve the right of attendance for all courses and training services.
We cannot guarantee a place on a course unless prior payment has been made. If you request a place on the course without paying, there is no assurance a space will be available on commencement of the course.
We limit the number of dogs in our classes to provide the appropriate trainer to dog ratio.
You must not knowingly book a dog that shows aggression or nervousness onto a training course, unless it is a specific course that is intended to address these issues. We reserve the right to excuse dogs that are aggressive in class unless we have assessed your dog for a re-socialisation class. If you do not advise us of potential problems and your dog shows aggression in class you will not be entitled to a refund. Contact us if you are unsure whether a class is suitable for your dog. If we assess the dog to be suitable but it does not suit the dog you will be entitled to a refund, or offered alternative help such as working with the dog on a 121 basis.
We are unable to refund course fees once the course has started and partial refunds for missed classes are not given. Please notify us beforehand if you will miss a class. We allow one class to be carried over to the next block if that block is booked again.
Dog and handler etiquette:
When arriving at class please avoid meeting other dogs on lead. Not all dogs like other dogs near whilst on a lead and may react as a consequence. Do not crowd doorways and allow plenty of room for dogs to exit the hall or training fields. Do not allow dogs to play together before the class outside or inside the venue this can cause over arousal and a lack of concentration and focus in the class.
Please make sure your dog has had a short walk and a toilet break and is hungry for some reward based training. If your dog toilets in the area please clean up and dispose in the appropriate bins.
Practical handling requires non slip footwear and be aware of weather conditions and dress accordingly.
Welfare and safety:
Please keep to only the areas needed for the training and it is the handler’s responsibility to keep their dog under control at all times, on a lead except where specifically asked to let of the lead by the trainer. You are responsible for your dogs’ behaviour, dogs in class must not run up to other dogs, bark or lunge at them or any persons.
We provide a safe and secure environment as practically reasonable and endeavour to apply good practices with all our training services. We endeavour to run our classes in a professional manner taking all reasonable precautions when providing behaviour advice to minimise risk of injury. However remote, dog training is not without risk therefore participants in training and behaviour services is at the owners/handlers risk. Paws Out Dog training or any of its’ helpers or assistants will not accept responsibility for any loss, injury or damage to any persons or dogs attending the classes or to their property howsoever caused during the provision of dog training and behaviour services.
All training provided will be by instructors who have been trained by Paws Out dog training, and have been deemed to have the necessary knowledge, skills and experience.
Owners are advised to have appropriate pet insurance including third party public liability. Paws Out dog training is fully insured with Cliverton Insurance.
We will not take responsibility for misinterpretation of advice. Whilst we hope you find the information and guidance informative the contents are for general information. We believe the contents to be true and accurate as at the date of the session but can give no assurances or warranty regarding the accuracy, currency or applicability of any of the contents in relation to specific situations and particular circumstances. As such the contents should not be relied upon and professional advice should be taken in specific cases. In addition, none of the content of the session will form any part of any contract between us or constitutes an offer by us. Specific disclaimers may apply in addition to certain content and parts of the session.
We encourage children to attend the classes or session but must be accompanied by an adult if under 16 years of age. Children are encouraged to behave appropriately around unfamiliar dogs and not allowed to run around or approach unfamiliar dogs without asking an adult first. It is advisable to educate your children in how to approach and behave around dogs.
Any cancellations within 48 hours’ notice are to be paid in full. Course fees will not be refund if less than 48 hours’ notice has been given.
The landlord of the hall or field may give short notice for cancellation of classes these will be made up at another time, and you will be notified by email or text of any cancellations.
Please arrive on time, late dogs to classes can be very distracting and unfair to the other handlers, as well as causing your own dog to stress. If we are working dogs off the lead entrances will be locked.
As a member of the Association of Pet Dog Trainers and The Institute of Modern Dog Trainers and in accordance with membership Code of Practice we practise kind, fair and effective techniques avoiding the need for physical correction of any type. Harsh handling of dogs is not allowed together with the use of check or choke chains and any other coercive or punitive methods including lead jerking, shouting or hitting is strictly not permitted. No gadgets or devices are to be used in class that we consider aversive, such as slip leads, pinch collars, spray collars, compressed air canisters, rattle cans or water squirters or any other devices or method that has the potential to cause injury, pain or fear. Any owner/handler who constitutes to use harsh methods when asked not to will be asked to leave the premises and not return.
Welfare of the dogs:
Any dogs that are deemed to be unfit or unwell due to injury or disease will be asked to leave the class. If your dog is in season, or has any illness or disease especially if it is contagious e.g. conjunctivitis or Kennel cough do not bring them to class if you are unsure contact your vet or call us. All dogs should be vaccinated for their protection and the other dogs.
Intellectual property rights: Handouts or fact sheets must not be altered, photos or videos must not be used or modified. To our knowledge any information given on this website is to promote fair, kind and effective methods, we do not intend to endorse any material that advocates the use of punishment or harsh methods. Options and advice given through the website via these materials may not reflect those used by Paws Out Dog training.
When you supply us with your personal details we use that information to provide our services to you safely and effectively for a legitimate interest.
We may email you with news of events, workshops or classes only related to dogs, you may withdraw from this email list at any time by emailing us.
We may retain your records as a legal obligation up to 7 years, after this time you can request that we delete your details. Your records are stored on paper at Paws Out premises always locked and on email systems hosted by a third party and secured by password. Forms are generated by Jotform who are GDPR compliant. We will never share your data with anyone who does not need access without your consent other than Denise Ellis, administration and accountants.
We will never pass on your details on to other parties.
You have the right to see what personal data of yours we hold and you can ask us to correct any factual errors. Provided the legal minimum period has elapsed you can ask us to erase your records by emailing email@example.com